SMS Suite Outage
Incident
Report for Optus
Resolved
We are pleased to inform customers that our Optus SMS Suite service has remained stable and all messages have continued to flow normally since this issue was resolved at 21:08 AEST (11:08 UTC)
If you have continued to experience issues or if you require further information, please contact our support team.
Regards,
Optus SMS Suite Support Team
optussd@modicagroup.com
If you have continued to experience issues or if you require further information, please contact our support team.
Regards,
Optus SMS Suite Support Team
optussd@modicagroup.com
Monitoring
We are pleased to inform customers that our Optus SMS Suite service has been restored and SMS messages are flowing again.
Optus SMS Suite became unavailable at 19:40 AEST (09:40 UTC) and was back online at approx 21:08 AEST (11:08 UTC)
We apologise for any inconvenience this outage may have caused your business today, our team is continuing to investigate and resolve the cause of this incident.
If you continue to experience issues - please contact our support team.
We will continue to monitor the system and will resolve this incident once we are happy that all systems are stable and SMS traffic continues to flow normally.
If you require further information, please contact our support team.
Regards,
Optus SMS Suite Support Team
optussd@modicagroup.com
Optus SMS Suite became unavailable at 19:40 AEST (09:40 UTC) and was back online at approx 21:08 AEST (11:08 UTC)
We apologise for any inconvenience this outage may have caused your business today, our team is continuing to investigate and resolve the cause of this incident.
If you continue to experience issues - please contact our support team.
We will continue to monitor the system and will resolve this incident once we are happy that all systems are stable and SMS traffic continues to flow normally.
If you require further information, please contact our support team.
Regards,
Optus SMS Suite Support Team
optussd@modicagroup.com
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are aware of an issue with our SMS Suite service. Customers using API products will also be affected.
We continue to investigate and a further update will be posted in 30 minutes.
Regards,
Optus SMS Support Team
We continue to investigate and a further update will be posted in 30 minutes.
Regards,
Optus SMS Support Team
This incident affected: Applications (Mobile Gateway (API)) and Optus SMS Suite Service Desk.
