tag:status.sms.optus.com.au,2005:/historyOptus Status - Incident History2024-03-29T16:23:45+11:00Optustag:status.sms.optus.com.au,2005:Incident/201980432024-03-09T14:01:50+11:002024-03-09T14:01:50+11:00MO message delivery into applications and callbacks<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:01</var> AEDT</small><br><strong>Resolved</strong> - We are pleased to report after monitoring our systems that this incident is now resolved.<br /><br />If you require further information, please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> AEDT</small><br><strong>Monitoring</strong> - We have identified and resolved the cause preventing MO messages from being delivered into applications, to customer callback URLs and SMPP API connections.<br /><br />All MO messages from 12:36pm Sydney (01:34 UTC) will now be delivered normally.<br /><br />Only messages from handsets were affected. Messages to handsets (MT messages) and delivery receipts were unaffected by this incident.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:05</var> AEDT</small><br><strong>Identified</strong> - We are aware of an issue preventing MO messages being delivered into applications, and preventing MO messages being delivered to customer callback URLs.<br /><br />The problem commenced at approximately 9:45 AM Sydney (22:45 UTC), we will provide a further update within the next 60 minutes.</p>tag:status.sms.optus.com.au,2005:Incident/200010542024-02-19T12:00:57+11:002024-02-20T13:04:15+11:00Mobile Report not displaying outbound messaging data (no disruption to service)<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>12:00</var> AEDT</small><br><strong>Resolved</strong> - We are pleased to announce that our Mobile Report service has been successfully restored. And we have not seen any further occurrences since the fix was put in place. <br /><br />If you have continued to experience issues or if you require further information, please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>10:00</var> AEDT</small><br><strong>Monitoring</strong> - We are pleased to announce that our Mobile Report service has been successfully restored.<br /><br />We sincerely apologise for any inconvenience this outage may have caused your business today. Our dedicated team is actively investigating and working towards a permanent resolution to prevent such incidents in the future.<br /><br />If you encounter any lingering issues or have concerns, please do not hesitate to get in touch with our support team at support@modicagroup.com.<br /><br />Rest assured, we will continue to monitor the system closely to ensure stability, and we will consider the incident fully resolved once we are confident that all systems are operating normally, and SMS traffic is back to its regular flow.<br /><br />For any further information or assistance, please reach out to our support team.<br /><br />Thank you for your patience and understanding.<br /><br />Best Regards,<br />Optus SMS Support Team.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>03:28</var> AEDT</small><br><strong>Investigating</strong> - We are currently experiencing a problem with Mobile Report. It is not showing all data for messages sent to handsets (MTs). Messages from handsets (MOs) are reporting correctly. Please note that messages are flowing normally.<br /><br />We are investigating the cause of this problem.<br /><br />Regards,<br />Optus SMS Support Team</p>tag:status.sms.optus.com.au,2005:Incident/195016762023-12-22T13:22:07+11:002023-12-22T13:22:07+11:00Optus SMS Service Outage<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:22</var> AEDT</small><br><strong>Resolved</strong> - Systems are stable and messages are flowing normally. We are now resolving this issue.<br /><br />If you still experiencing issues, please email us at support@modicagroup.com<br /><br />Thanks,<br />Modica Support Team.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:24</var> AEDT</small><br><strong>Monitoring</strong> - Good day, Team.<br /><br />We recently experienced an outage of one of our services. Outage: 07:51 - 08:14 AEST / 08:51 - 09:14 AEDT.<br /><br />We deployed a fix and connectivity has returned.<br /><br />Any MT sent to us during this outage may not have reached us. MO would have queued with the carriers and passed to us once connectivity was restored. DLRs will have queued with us until service was restored.<br /><br />We are seeing traffic flowing again. We will monitor for any further changes.<br /><br />If you have any further questions, please email us at support@modicagroup.com<br /><br />Thanks,<br />Modica Support Team.</p>tag:status.sms.optus.com.au,2005:Incident/193456762023-12-06T18:19:08+11:002023-12-06T18:19:08+11:00Optus SMS Suite Confluence offline due to zero-day vulnerability advised by Atlassian<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>18:19</var> AEDT</small><br><strong>Resolved</strong> - Atlassian has released a patched version of Confluence which we have applied, and we have restored access to our Confluence pages. Please contact support@modicagroup.com if your access to Confluence hasn't been restored.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:38</var> AEDT</small><br><strong>Identified</strong> - Atlassian has advised us today that there is a zero-day vulnerability that may affect our Confluence instance.<br /><br />Until the vulnerability has been fully resolved we have taken the preventative action of taking our Confluence pages offline.<br /><br />For further information please refer to the following Atlassian article;<br />https://confluence.atlassian.com/security/cve-2023-22522-rce-vulnerability-in-confluence-data-center-and-confluence-server-1319570362.html<br /><br />Please contact support if you require any information that you would normally access via our confluence pages.<br /><br />We will post any updates to this page as they become available.<br /><br />Regards<br /><br />Support team</p>tag:status.sms.optus.com.au,2005:Incident/190482592023-11-09T12:20:19+11:002023-11-17T06:53:12+11:00Messaging outage towards Australia<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:20</var> AEDT</small><br><strong>Resolved</strong> - We are now resolving this Status Page Incident, we have seen all traffic (Australian and International) continue to flow normally since we moved it back to the previously affected routes at 08:30 AEDT (21:30 UTC) this morning<br /><br />If you are experiencing any issues please report them to Optus Support as normal.<br /><br />We will work with the Optus Technical team to fully understand yesterday's outage and to improve resiliency going forward.<br /><br />If you require any further information please contact your Service Delivery Manager or Account Manager<br /><br />Regards<br /><br />Optus SMS Support Team</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:31</var> AEDT</small><br><strong>Update</strong> - We are pleased to share that after successful tests and overnight monitoring, we are confident that the issue affecting message delivery into Australia and to International destinations is now resolved.<br /><br />We have just moved all customer traffic that had been diverted to alternate routes overnight back onto the standard route and can see messages flowing normally.<br /><br />With the normal Australian route back online we again have our full throughput capacity so if you do experience any delays with messages today please raise them to Optus Support.<br /><br />The Optus Technical team have resolved the issues that caused the Australia-wide incident yesterday, we have seen normal delivery to Optus mobiles overnight.<br /><br />We will continue monitoring the traffic this morning and resolve this Status Page once we have seen several hours of normal traffic delivery.<br /><br />If you require further investigation, please get in touch with our support team. <br /><br />Thank you for your patience.<br />Regards,<br /><br />Optus SMS Support Team</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:06</var> AEDT</small><br><strong>Monitoring</strong> - The re-routing of affected Australian messages has been working well for the last few hours and will be left in place overnight while we monitor the recovery of the affected services and connection.<br /><br />Once the affected systems and connections are back online we will then monitor them overnight (Australian time) and review them prior to the start of the Australian day (approx 07:30 AEDT), if traffic is flowing normally and we are fully confident in that route we will revert the temporary re-routing.<br /><br />The Optus Technical team are working to resolve issues with Optus's Australia-wide systems so delivery to some Optus Mobiles may still fail overnight.<br />Most outbound international SMS traffic will still be affected overnight, we are seeing successful delivery to Spark and 2 Degrees NZ mobiles, note due to re-routing they will arrive on the NZ mobiles from different Short Codes than usual.<br /><br />Regards<br /><br />Optus SMS Support Team</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:06</var> AEDT</small><br><strong>Update</strong> - Correction to earlier post.<br /><br />For customers that had their traffic moved to a new route the SenderID of the message will have remained as set regardless of whether it was an Alpha Mask (like 'companyname') or a MSISDN (Long number that looks like a mobile number e.g. +614123456789)<br /><br />Please note any MO (Mobile Originated) replies sent will still be affected by the ongoing carrier outage.<br /><br />At the moment you should see all outbound messages to Australian phones being submitted successfully and final DLRs (Delivery Receipts) being returned in most case except for messages to Optus Australia mobiles which may fail or stay in a submitted state indefinitely but Optus technical support team has said that the affected systems are starting to recover.<br /><br />Regards<br /><br />Optus SMS Support Team</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:51</var> AEDT</small><br><strong>Identified</strong> - We are working with the Carriers to re-route affected traffic.<br /><br />Masked Traffic<br /> i.e. messages where they appear to be from a name like "Example" will be delivered just as they are via the normal route, <br /><br />Un-Masked Traffic<br />Where messages are sent as being from a number (a MSISDN which looks like a normal mobile number e.g +614123456789) the message will arrive on the phone with a different number as the sender. We're sorry for any confusion this may cause but this is necessary in order to have the messages delivered via a different route.<br /><br />We will revert traffic to the normal routes once they have recovered<br /><br />Please note messages to Optus Mobiles will likely fail as Optus Australia is experiencing a nationwide outage currently<br /><br />Regards<br /><br /><br />Optus SMS Support Team</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:53</var> AEDT</small><br><strong>Update</strong> - Optus engineers are currently investigating a major network fault that is impacting all outbound SMS as well as their Optus Mobile and Fixed Line Customers.<br /><br />Messages sent via Optus SMS Suite will queue within our system for an hour but will then fail if connectivity has not recovered in that time and would need to be resent later.<br /><br />Regards,<br /><br />Optus SMS Support Team</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:21</var> AEDT</small><br><strong>Update</strong> - We are still seeing a connectivity outage affecting all outbound SMS traffic<br /><br />The Optus technical team has confirmed a degradation of service and are working to resolve the issue.<br /><br />We will update again when we have further news.<br /><br />Regards<br />Optus SMS Support Team</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>04:37</var> AEDT</small><br><strong>Investigating</strong> - We are investigating an issue affecting all outbound SMS messaging toward Australia, we will advise further once more is known.<br /><br />The issue started at 17:21 UTC<br /><br />Regards,<br />Optus SMS Support Team<br /><br />A further update will be posted in 30 minutes.<br /><br />Regards,<br />Optus SMS Support Team</p>tag:status.sms.optus.com.au,2005:Incident/188487362023-10-19T16:34:59+11:002023-10-19T16:36:47+11:00Campaign Manager data not viewable<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:34</var> AEDT</small><br><strong>Resolved</strong> - We are pleased to inform customers that after further monitoring, we can confirm that user data is available in Campaign Manager, and there have been no further reports of this issue.<br /><br />If you continue to experience issues - please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:27</var> AEDT</small><br><strong>Monitoring</strong> - Between 14:23 and 15:09 (AEDT) Campaign Manager was unable to display user data. A change was made that affected the visibility of data to users, the data was not removed or altered.<br /><br />At 15:09 (AEDT) our development team reverted the change to Campaign Manager and the data is now available. We are currently monitoring to ensure availability.<br /><br />If you are experiencing any issues please contact as via support@modicagroup.com.<br /><br />Kind regards,<br />Modica Support Team</p>tag:status.sms.optus.com.au,2005:Incident/188330992023-10-18T13:53:38+11:002023-10-18T13:53:38+11:00Optus SMS Suite not receiving SMS messages from handsets<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:53</var> AEDT</small><br><strong>Resolved</strong> - This incident has now been set to resolved.<br /><br />The issue was resolved at 2023-10-18 11:11.03.352 AEST. We have not seen any new messages affected by the issue since that time.<br /><br />If you are still experiencing issues please contact support@modicagroup.com<br /><br />Regards,<br /><br />Modica Group Support Team.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:31</var> AEDT</small><br><strong>Monitoring</strong> - The carrier has resolved the issue. We can now see that messages from handsets have been coming in since 2023-10-18 11:11.03.352 AEST.<br /><br />If you are still seeing an issue please report them via support@modicagroup.com <br /><br />Regards,<br /><br />Modica Support Team.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:05</var> AEDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue where messages from handsets are not being received.<br /><br />Messages to handsets are operating as per normal. <br /><br />We are investigating the issue and will update you again via this status page.<br /><br />If you are seeing any other issues please report them via support@modicagroup.com<br /><br />Regards,<br /><br />Modica Support Team.</p>tag:status.sms.optus.com.au,2005:Incident/186814702023-10-04T11:26:45+11:002023-10-04T11:26:45+11:00SMS messaging outage<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:26</var> AEDT</small><br><strong>Resolved</strong> - Messages have continued to flow normally since the issue was resolved at 20:44 UTC ( 07:44 AEDT), we will now close this status page incident accordingly.<br /><br />This issue was caused by a scheduled security update at 19:27 (06:27 AEDT), the same security update had been applied to other systems without any issues. We were able to manually resolve the issue at 20:44 UTC ( 07:44 AEDT)<br /><br />If you require more information please contact support.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:31</var> AEDT</small><br><strong>Update</strong> - Outbound MT SMS Messages sent between 19:27 - 20:44 UTC ( 06:27 - 07:44 AEDT) that received a rejected status will not automatically be resent by our systems, the sender will need to resubmit these for delivery if they're still required.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:54</var> AEDT</small><br><strong>Monitoring</strong> - Our team has identified the affected systems and have resolved the issue. <br /><br />We can see outbound MT messages flowing but we will continue to monitor this and work to understand the root cause and the impact of the outage on messages sent during the outage, between 19:27 - 20:44 UTC<br /><br />Regards<br /><br /><br />Optus SMS Support Team</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:10</var> AEDT</small><br><strong>Investigating</strong> - We are investigating an issue affecting all outbound SMS messaging toward Australia, we will advise further once more is known.<br /><br />The issue started at 19:27 UTC<br /><br />A further update will be posted in the next 30min<br /><br />Regards,<br />Optus SMS Support Team</p>tag:status.sms.optus.com.au,2005:Incident/185742892023-09-27T08:39:16+10:002023-09-27T08:39:16+10:00Sending Hours Scheduling Down<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>08:39</var> AEST</small><br><strong>Resolved</strong> - This incident has now been set to resolved.<br /><br />We are no longer seeing errors for this issue, we have also successfully tested the Sending Hours service.<br /><br />The issue was resolved at 26/09/23 09:10 AEST (23:10 UTC). We have not seen any new messages affected by the issue since that time.<br /><br />If you are still experiencing issues please contact support@modicagroup.com<br /><br />Regards,<br />Modica Group Support Team.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>09:56</var> AEST</small><br><strong>Monitoring</strong> - Our Developer team has resolved the issue affecting the Sending Hours Service. Over the weekend messages that should have been held within our systems due to the clients Sending Hours restrictions were not diverted to a queue and instead went out immediately.<br /><br />A fix was successfully implemented at 09:10 AEST (23:10 UTC) today.<br /><br />We are no longer seeing errors for this issue, we have also successfully tested the Sending Hours service, you should see your Sending Hours Windows being enforced correctly since 09:10 AEST<br /><br />We will continue to monitor the Sending Hours service until we have seen the correct handling of messages for Sending Hours users over an extended period of time.<br /><br />Regards<br /><br />Modica Support team</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>17:36</var> AEST</small><br><strong>Investigating</strong> - Good day, Team.<br /><br />The Sending Hours scheduling functionality is currently not restricting messages to within the configured selected time frame. Any messages sent to an application will be delivered immediately.<br /><br />Pause Sending does still work.<br /><br />If you have any queries, please send us an email to support@modicagroup.com.<br /><br />Thanks,<br />Modica Support Team.</p>tag:status.sms.optus.com.au,2005:Incident/180066752023-07-31T14:30:27+10:002023-07-31T14:30:27+10:00Campaign Manager Templates<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>14:30</var> AEST</small><br><strong>Resolved</strong> - The issue has now been resolved.<br /><br />If you are still experiencing any issues, please get in contact with us at support@modicagroup.com.<br /><br />Thanks,<br />Optus Support Team.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>13:23</var> AEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>12:44</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and campaign manager templates have now been restored. <br /><br />We will continue to monitor. <br /><br />If you have any queries, please feel free to contact us at support@modicagroup.com<br /><br />Thanks,<br />Modica Support Team.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>11:49</var> AEST</small><br><strong>Identified</strong> - Good day.<br /><br />We are aware of an issue where some clients using Campaign Manager are unable to see/access their templates. We are working to restore these.<br /><br />All other Campaign Manager functions are unaffected.<br /><br />If you have any queries, please feel free to contact us at support@modicagroup.com<br /><br />Thanks,<br />Optus Support Team.</p>tag:status.sms.optus.com.au,2005:Incident/176653702023-07-28T23:30:02+10:002023-07-28T23:39:01+10:00*.sms.optus.com.au SSL Certificate Renewal<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:30</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:08</var> AEST</small><br><strong>Verifying</strong> - The scheduled maintenance has been complete and we have verified the change is successful.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>22:31</var> AEST</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>22:31</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:06</var> AEST</small><br><strong>Update</strong> - The planned maintenance window scheduled has been changed to Friday July 28th 2023 between 22:30 AEST and 23:30 AEST.<br /><br />During the maintenance window, we will be installing a new SSL cert for *.sms.optus.com.au<br />This change may affect REST, SMPP, 2FA and Campaign Manager API clients that are manually saving the SSL certificate within their trust store.<br /><br />To download the new certificate prior to this planned maintenance, visit https://confluence.modicagroup.com/display/OPTUS/SSL+Certificates<br /><br />Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.<br /><br />Regards,<br />Optus SMS Support</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>01:55</var> AEST</small><br><strong>Scheduled</strong> - We have a planned maintenance window scheduled on Wednesday July 19th 2023 between 22:30 AEST and 23:30 AEST.<br /><br />During the maintenance window, we will be installing a new SSL cert for *.sms.optus.com.au<br />This change may affect REST, SMPP, 2FA and Campaign Manager API clients that are manually saving the SSL certificate within their trust store.<br /><br />To download the new certificate prior to this planned maintenance, visit https://confluence.modicagroup.com/display/OPTUS/SSL+Certificates<br /><br />Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.<br /><br />Regards,<br />Optus SMS Support</p>tag:status.sms.optus.com.au,2005:Incident/179712632023-07-28T19:49:43+10:002023-07-28T19:49:43+10:00Message Delivery to NZ Destinations<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>19:49</var> AEST</small><br><strong>Resolved</strong> - We are pleased to inform customers that MT delivery of A2P SMS messages to New Zealand Mobiles has been fully restored, messages are now flowing normally. <br /><br />If you require further information, please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:52</var> AEST</small><br><strong>Update</strong> - We are still seeing issues. We are continuing to work with the upstream providers to resolve this issue.<br /><br />We will provide new updates as we get them.<br /><br />Thanks,<br />Optus Support Team.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>12:53</var> AEST</small><br><strong>Update</strong> - Update: We are working with our partners to investigate the cause of the issue.<br /><br />We will provide further information as we receive it.<br /><br />Thanks.<br />Optus Support Team.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>12:15</var> AEST</small><br><strong>Investigating</strong> - Good day, Team.<br /><br />We are investigating an issue affecting MT message delivery to NZ destinations.<br /><br />We will provide further updates as we continue our investigation.<br /><br />If you have any queries please don't hesitate to contact us at support@modicagroup.com<br /><br />Thanks.<br />Optus Support Team</p>tag:status.sms.optus.com.au,2005:Incident/177762192023-07-06T12:48:45+10:002023-07-06T12:48:45+10:00Mobile Report And Web2SMS Inbox<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:48</var> AEST</small><br><strong>Resolved</strong> - The issue is now resolved.<br /><br />Thanks,<br />Modica Support.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:12</var> AEST</small><br><strong>Monitoring</strong> - We have deployed the fix and can see performance has returned.<br /><br />Any users who were affected, please try again.<br /><br />If you are still currently experiencing an issue, please contact us at support@modicagroup.com<br /><br />Thanks,<br />Modica Support.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>Identified</strong> - Good day, Team.<br /><br />We are currently seeing reduced performance for Mobile Report and Web2SMS message data being displayed.<br /><br />Note that this is not affecting message traffic, only the display of the data.<br /><br />We are currently implementing a fix that will restore functionality in short order.<br /><br />We will keep you updated. Please forward any queries to support@modicagroup.com<br /><br />Thanks,<br />Modica Support.</p>tag:status.sms.optus.com.au,2005:Incident/176249942023-06-20T12:18:18+10:002023-06-20T12:18:18+10:00Mobile Studio Viewing Content Issue<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>12:18</var> AEST</small><br><strong>Resolved</strong> - Our development team have deployed a fix for this issue, and we have confirmed that the content of messages is now able to be viewed in Mobile Studio. <br /><br />If you have continued to experience issues or if you require further information, please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>11:49</var> AEST</small><br><strong>Monitoring</strong> - A change was rolled back at 09:30 AEST (23:30 UTC). We are continuing to monitor this issue and will provide an update as soon as possible.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>10:21</var> AEST</small><br><strong>Identified</strong> - Our development team has identified the cause of the issue and is currently working on implementing a solution.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>10:14</var> AEST</small><br><strong>Investigating</strong> - We have identified that there is currently an issue with being able to view the content of messages within Mobile Studio.<br />Our development team is aware, and they are currently investigating this. We will provide further updates as they are made available.<br /><br />We apologise for any inconvenience caused.</p>tag:status.sms.optus.com.au,2005:Incident/174861782023-06-06T17:19:28+10:002023-06-06T17:20:25+10:00Messaging Issue - Outage<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> AEST</small><br><strong>Resolved</strong> - We are pleased to inform customers that our messaging service has been restored. <br />The cause of the interruption was identified as a brief disruption with a part of our infrastructure, which was quickly auto-recovered. <br /><br />The confirmed time of full service being restored was 15:19 AEST (05:19 UTC). <br />During this period of interruption, some messages would have failed to queue in our system.<br /><br />We will continue to monitor the system over the coming days.<br />If you require further information, please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>16:01</var> AEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>15:50</var> AEST</small><br><strong>Investigating</strong> - We observed an issue affecting our customer's messages at 15:12 AEST (05:12 UTC); this issue has since been resolved at approximately 15:19 AEST (05:19 UTC). <br />We are continuing to monitor for any further instances of this issue and are currently investigating the root cause.<br /><br />We will post any updates as soon as they are available, and we apologise for any inconvenience caused. <br /><br />If you require further information, please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p>tag:status.sms.optus.com.au,2005:Incident/168973832023-04-18T12:15:00+10:002023-04-18T13:15:59+10:00MT Delayed Delivery<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:15</var> AEST</small><br><strong>Resolved</strong> - Good day.<br /><br />MT traffic started queuing within our system at approximately 12:15 (AEST).<br />The cause has been identified and resolved. MT traffic started flowing as normal at 12:42 (AEST).<br /><br />Any MT traffic affected during this time, are still queued with our system, and we are looking to replay them as soon as possible. Once replayed, these message will then be delivered to their destinations.<br /><br />MO traffic was unaffected. <br /><br />If you are still experiencing any issues, or have any questions, please raise a ticket to: support@modicagroup.com<br /><br />Thanks,<br />Modica Support</p>tag:status.sms.optus.com.au,2005:Incident/163251102023-03-03T07:31:04+11:002023-03-03T07:31:04+11:00Campaign Manager csv upload issue.<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>07:31</var> AEDT</small><br><strong>Resolved</strong> - We are now marking this incident as resolved, users are again able to upload a new list from a csv while creating a campaign.<br /><br />As stated earlier, during this incident users would still have been able to create new lists as a separate step to the Campaign creation and then use that or any other existing list when creating a new campaign.<br /><br />If you require further information or are still encountering issues please contact our support team.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>05:54</var> AEDT</small><br><strong>Monitoring</strong> - Our Dev team has identified the cause of the csv upload issue in Campaign Manager and resolved it.<br /><br />Users should now be able to upload csv lists when creating new Campaigns.<br /><br />If you are still seeing an issue please contact the support team<br /><br />Regards<br /><br />Optus SMS Support Team</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>05:38</var> AEDT</small><br><strong>Update</strong> - Our team are working to resolve the issue with csv uploads in Campaign Manager.<br /><br />Please note that new Campaign Manager lists can still be uploaded from csv as a separate step via the List section in Campaign Manager, using the "Add new List" option. Once a list is uploaded it can be used in new campaigns.<br /><br />The current issue means users are unable to upload the new list in the same step as creating a campaign, for now, we ask that these two steps be actioned separately.<br /><br />We will update again as soon as the issue is resolved<br /><br />Regards,<br /><br />Optus SMS Support Team</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>02:56</var> AEDT</small><br><strong>Investigating</strong> - We are aware of an issue with our Campaign Manager service. Customers may experience issues when trying to upload a new Campaign list using the csv upload feature, the upload may take longer than usual and then fail.<br /><br />Campaigns can still be sent using existing lists.<br /><br />If you are experiencing this or similar issues please email our support team.<br /><br />We will update this Status page again once the issue is identified and when resolved.<br /><br />Regards,<br />Optus SMS Support Team</p>tag:status.sms.optus.com.au,2005:Incident/152100972022-12-16T08:53:21+11:002022-12-16T08:53:21+11:00Campaign Manager: List upload issue<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>08:53</var> AEDT</small><br><strong>Resolved</strong> - We are now marking this issue as fully resolved.<br /><br />We have seen no repeat of the earlier issue since the fix was implemented last night at 16:30 AEDT (05:30 UTC), we have also had no further reports of any issues from our clients. <br /><br />If you require further information or are still encountering issues with Campaign Manager, please contact our support team.<br /><br />Regards,<br /><br />Optus SMS Support Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>20:07</var> AEDT</small><br><strong>Monitoring</strong> - The issue affecting Campaign Manager was resolved at approx 16:30 AEDT (05:30 UTC) <br /><br />The affected error reporting functionality when uploading new Campaign Manager Lists has been restored and users are again able to view an error report for any rows that failed to upload. <br /><br />Our team will monitor the system and we will resolve this incident once we have seen normal behaviour for an extended period<br /><br />If you require further information, please contact our support team.<br /><br />Regards,<br /><br />Optus SMS Support Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:17</var> AEDT</small><br><strong>Identified</strong> - Hello everyone,<br /><br />Thank you for your patience. We have made a change to our Campaign Manager service to fix the underlying issue. When uploading a csv file, Campaign Manager now accurately reflects the number of rows uploaded successfully.<br /><br />Please note: Email notifications that inform customers of any errors while uploading files continues to be investigated and we hope to resolve this over the next few days. As a workaround, customers can continue to upload csv files to Campaign Manager, and then download that same list, to find out which rows within your file have errors. <br /><br />We apologise for the inconvenience this may cause.<br /><br />To help, here is a link to avoid errors when uploading a list https://confluence.modicagroup.com/display/OPTUS/Campaign+Manager+User+Guide#expand-YourGuidetoCSVFileFormatting<br /><br />The Campaign Manager service is otherwise working as expected.<br /><br />If you are still experiencing issues uploading your csv file, please email support@modicagroup.com<br /><br />Thank you for your continued patience.<br /><br />Regards,<br /><br /><br />Optus SMS Support Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:23</var> AEDT</small><br><strong>Investigating</strong> - We are investigating a bug with the campaign manager having issues when uploading a .csv file as a list. <br />Campaign manager users are no longer receiving email notifications that contain information about the list upload errors and so users are unable to fix the errored rows to re-upload the .csv file as a list. <br /><br />However, the campaign manager will successfully upload the rows that did not error and campaigns can be sent to the successfully uploaded rows with member information. <br /><br />Campaign manager users are recommended to follow the below guide when uploading a list to avoid errors >> https://confluence.modicagroup.com/display/OPTUS/Campaign+Manager+User+Guide#expand-YourGuidetoCSVFileFormatting<br /><br />Our development team is working on a fix and we should have an ETA soon.<br />If you have any questions or concerns kindly send an email to support@modicagroup.com<br /><br />Thank you <br />Modica Support</p>tag:status.sms.optus.com.au,2005:Incident/123446872022-10-21T13:27:01+11:002022-10-21T13:27:01+11:00Some AU messages are being duplicated and delivered multiple times after a delay<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>13:27</var> AEDT</small><br><strong>Resolved</strong> - We have been monitoring the traffic and we can confirm that MT messages are now delivered normally.<br />Normal delivery rates were observed since 20/10/2022 at 13:17 AEDT (02:17 UTC)<br />MO messages remain unaffected. <br /><br />We are resolving this status page as the traffic has resumed normal behaviour. <br />We will continue our conversation with our carrier internally to understand the root cause, fix and mitigation steps taken for this issue. <br /><br />If you are still seeing issues or have any questions regarding this incident please send an email to support@modicagroup.com<br />Thank you.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:06</var> AEDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:03</var> AEDT</small><br><strong>Monitoring</strong> - MT messages are now delivered normally and can see normal delivery rates since 20/10/2022 13:17 AEDT (02:17 UTC)<br />MO messages remain unaffected. <br /><br />We are still in conversation with our carrier to understand the root cause and fix to resolve this issue. <br />We will update you once we have more information. <br /><br />If you are still seeing issues or have any questions regarding this incident please send an email to support@modicagroup.com<br />Thank you.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>13:14</var> AEDT</small><br><strong>Investigating</strong> - We have identified an issue with our AU carrier where some MT messages are being accepted and delivered after a delay. <br />There have also been reports of duplicate messages being received multiple times by mobile subscribers. <br />MO messages are working normally. <br /><br />We have raised this with our carrier for further investigation. <br />We will update here shortly once we have more information. <br /><br />If you have any questions regarding this incident please send an email to support@modicagroup.com<br />Thank you.</p>tag:status.sms.optus.com.au,2005:Incident/111409102022-09-16T01:19:50+10:002022-09-19T10:17:02+10:00Optus Outage (Investigating)<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>01:19</var> AEST</small><br><strong>Resolved</strong> - Our monitoring indicates full connectivity has been stable since 23:55 AEST (13:55 UTC) and we are resolving this issue.<br /><br />If you are still experiencing issues please contact support.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>00:19</var> AEST</small><br><strong>Monitoring</strong> - Optus connectivity has been restored and we are currently monitoring for any further issues.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>23:12</var> AEST</small><br><strong>Identified</strong> - Optus has identified the issue and is currently working on a fix.<br /><br />Regards,<br />Optus SMS Support Team</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>22:47</var> AEST</small><br><strong>Investigating</strong> - We are currently experiencing issues delivering messages to Optus. We have contacted their support team who are working towards a resolution. Connectivity issues started at approximately 23:59 NZT (11:59 UTC).<br /><br />A further update will be posted in 30 minutes.<br /><br />Regards,<br />Optus SMS Support Team</p>tag:status.sms.optus.com.au,2005:Incident/107639282022-09-14T20:46:52+10:002022-09-14T20:46:52+10:00*.sms.optus.com.au SSL Certificate Renewal<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:46</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been complete and we have verified the change is successful. <br /><br />Please contact us on support@modicagroup.com if you have any questions or concerns.<br />Kind regards,<br /><br />Optus Support</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:30</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:27</var> AEST</small><br><strong>Scheduled</strong> - This email is to advise you of a new time for planned maintenance we have scheduled on Wednesday 14th of September 2022. Our planned maintenance will now be completed between 20:30 and 22:00 AEST. <br /><br />During the maintenance window, we will be installing a new SSL cert for api.sms.optus.com.au. This change may affect any users if they are saving the SSL certificate or the Intermediate CA certificate within their trust store. <br /><br />To download the new certificates prior to this planned maintenance, please visit https://confluence.modicagroup.com/display/OPTUS/SSL+Certificates <br /><br />Please contact us on support@modicagroup.com if you have any questions or concerns regarding this planned maintenance.<br /><br />Kind regards,<br /><br />Optus Support</p>tag:status.sms.optus.com.au,2005:Incident/110142122022-08-30T18:26:41+10:002022-08-30T18:26:41+10:00Messaging delayed<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>18:26</var> AEST</small><br><strong>Resolved</strong> - Messages have been flowing normally and delivering within normal rates since 11:05 AEST (01:05 UTC)<br /><br />We will close this incident as resolved but internally, we will continue to investigate the root cause with our upstream provider to ensure no repeat of the issue.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>11:41</var> AEST</small><br><strong>Update</strong> - Messages have continued to flow at normal rates since the issue was resolved at 11:05, we will continue to closely monitor the systems until we're satisfied that the issue is fully resolved.<br /><br />All messages sent during the incident will have been delivered but some will have been delayed until connections were recovered.<br /><br />Customers with VPN connections to the Optus SMS Suite may have dropped their connections during the incident, we can see that all VPNs have reconnected successfully but let us know if you're still encountering issues.<br /><br />Regards,<br /><br />Optus SMS Support Team</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>11:03</var> AEST</small><br><strong>Monitoring</strong> - We have experienced issues delivering messages, some messages may have been delayed.<br /><br />Messages to Australian customers will have queued within the Optus SMS Suite and these will have been reprocessed automatically. Connectivity issues started at approximately 10:36 AEST (00:36 UTC) we are seeing connections back online now and are investigating the root cause to ensure no repeat of the issue.<br /><br />A further update will be posted in 30 minutes.<br /><br />Regards,<br /><br />Optus SMS Suite Support Team</p>tag:status.sms.optus.com.au,2005:Incident/108963832022-08-29T07:01:32+10:002022-08-29T07:01:32+10:00Planned Maintenance of the Optus SMS Suite Ticketing System (Jira)<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>07:01</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>12:27</var> AEST</small><br><strong>Scheduled</strong> - We will be carrying out planned maintenance to our Jira ticketing system over the weekend starting 5pm AEST Friday 26 August 2022.<br /><br />START TIME: Friday 26 August at 17:00 AEST<br />END TIME: Monday 29 August at 07:00 AEST<br /><br />This work only affects the Jira ticketing system used by our Technical Support team. The Optus SMS Suite will not be affected and will continue to function as usual.<br /><br />During this time, emails sent to support@modicagroup.com or OptusSD@modicagroup.com will queue to our email system. An auto-response will be sent advising of the planned maintenance and that there will be a delay before a ticket number can be generated.<br /><br />Once the planned maintenance is complete, Jira ticketing will resume. All support emails received during the maintenance window will be imported into Jira, a ticket number will be generated and the standard auto-reply will be sent to you with your Modica Support ticket number. <br /><br />As always, any urgent out-of-hours incidents should be submitted by email to support@modicagroup.com and escalated by phone to 1800 663 422 (or +64 4 498 6000 if outside Australia). An on-call support engineer will still be able to view your emailed request via our email system.<br /><br />We will notify you of any change to this maintenance window (e.g. early completion or roll back) via our Status Page. <br /><br />If you have any questions please reach out to support@modicagroup.com or your Service Delivery Manager.<br /><br />Kind regards,<br /><br /><br />Optus SMS Suite Support Team</p>tag:status.sms.optus.com.au,2005:Incident/106571602022-07-23T00:14:38+10:002022-07-23T00:14:38+10:00Planned Maintenance of the Optus SMS Suite Ticketing System (Jira)<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>00:14</var> AEST</small><br><strong>Completed</strong> - Our ticketing system is back online. <br /><br />This Maintenance Window is therefore being closed a few hours earlier than planned. <br /><br />Any messages received during the maintenance should have now received a response from our ticketing system with a ticket number and will be dealt with in Australian/NZ business hours as usual.<br /><br />Thank you for your patience.<br /><br />Regards<br /><br />Optus SMS Suite Support Team</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>17:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>11:40</var> AEST</small><br><strong>Scheduled</strong> - Our Ticketing Service Provider was unable to complete the planned work on Friday the 15th, they have rescheduled this Maintenance for this Friday, 22 July 2022.<br /><br />We will be carrying out planned maintenance to our Jira ticketing system overnight on Friday 22 July 2022.<br /><br />START TIME: Friday 22 July at 17:00 AEST<br />END TIME: Saturday 23 July at 02:30 AEST<br /><br />This work only affects the Jira ticketing system used by our Technical Support team. The Optus SMS Suite will not be affected and will continue to function as usual.<br /><br />During this time, emails sent to support@modicagroup.com or OptusSD@modicagroup.com will queue to our email system. An auto-response will be sent advising of the planned maintenance and that there will be a delay before a ticket number can be generated.<br /><br />Once the planned maintenance is complete, Jira ticketing will resume. All support emails received during the maintenance window will be imported into Jira, a ticket number will be generated and the standard auto-reply will be sent to you with your Modica Support ticket number. <br /><br />As always, any urgent out-of-hours incidents should be submitted by email to support@modicagroup.com and escalated by phone to +64 4 498 6000. An on-call support engineer will still be able to view your emailed request via our email system.<br /><br />We will notify you of any change to this maintenance window (e.g. early completion or roll back) via our Status Page. As this maintenance work will be completed in the early hours of the morning, we will not be sending an alert once it has been completed, so as not to wake people unnecessarily.<br /><br />If you have any questions please reach out to support@modicagroup.com or your Service Delivery Manager.<br /><br />Kind regards,<br /><br /><br />Optus SMS Suite Support Team</p>tag:status.sms.optus.com.au,2005:Incident/105783272022-07-16T02:30:33+10:002022-07-16T02:30:33+10:00Planned Maintenance of the Optus SMS Suite Ticketing System (Jira)<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>02:30</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>17:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>22:29</var> AEST</small><br><strong>Scheduled</strong> - We will be carrying out planned maintenance to our Jira ticketing system overnight on Friday 15 July 2022.<br /><br />START TIME: Friday 15 July at 17:00 AEST<br />END TIME: Saturday 16 July at 02:30 AEST<br /><br />This work only affects the Jira ticketing system used by our Technical Support team. The Optus SMS Suite will not be affected and will continue to function as usual.<br /><br />During this time, emails sent to support@modicagroup.com or OptusSD@modicagroup.com will queue to our email system. An auto-response will be sent advising of the planned maintenance and that there will be a delay before a ticket number can be generated.<br /><br />Once the planned maintenance is complete, Jira ticketing will resume. All support emails received during the maintenance window will be imported into Jira, a ticket number will be generated and the standard auto-reply will be sent to you with your Modica Support ticket number. <br /><br />As always, any urgent out-of-hours incidents should be submitted by email to support@modicagroup.com and escalated by phone to +64 4 498 6000. An on-call support engineer will still be able to view your emailed request via our email system.<br /><br />We will notify you of any change to this maintenance window (e.g. early completion or roll back) via our Status Page. As this maintenance work will be completed in the early hours of the morning, we will not be sending an alert once it has been completed, so as not to wake people unnecessarily.<br /><br />If you have any questions please reach out to support@modicagroup.com or your Service Delivery Manager.<br /><br />Kind regards,<br /><br /><br />Optus SMS Suite Support Team</p>