All Systems Operational

Uptime over the past 90 days. View historical uptime.
Applications Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Sending Hours Operational
90 days ago
100.0 % uptime
Today
Mobile Report Operational
90 days ago
100.0 % uptime
Today
Company Admin Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
Australia Operational
Rest of the World Operational
Optus SMS Suite Service Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Optus Digital Messaging for NICE CXOne Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Messages using Sender IDs (Alpha Masks) to non-Australian destinations being Blocked
Resolved - We are pleased to confirm that this issue has now been resolved.

Since our last update, we have observed all traffic using registered Sender IDs to international destinations flowing successfully.

If you are still experiencing issues with valid messages being blocked, please contact our Support team for assistance.

Regards,

Optus SMS Support Team
Jul 29, 09:52 AEST
Monitoring - Our Development team has identified the root cause of the issue, and we are now seeing previously affected masked messages to non-Australian destinations being delivered successfully.

Our team continues to monitor and work through the remaining impact to ensure all traffic is flowing normally and to prevent a recurrence of the issue.

Any messages that were affected and are still required will need to be resent.

Regards,

Optus SMS Support Team
Jul 29, 08:52 AEST
Investigating - We are aware of an issue with the handling of messages using Sender IDs (alphanumeric masks) to international (non-Australian) destinations.

Some messages, sent to non-Australian mobile numbers, using a Sender ID like 'Name' rather than a MSISDN like +614######## are currently being blocked, our Dev team are investigating and a further update will be posted in 30 minutes.

Regards,

Optus SMS Support Team
Jul 29, 07:43 AEST

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage