All Systems Operational

Uptime over the past 90 days. View historical uptime.
Applications Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Sending Hours Operational
90 days ago
100.0 % uptime
Today
Mobile Report Operational
90 days ago
100.0 % uptime
Today
Company Admin Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
Australia Operational
Rest of the World Operational
Optus SMS Suite Service Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Optus Digital Messaging for NICE CXOne Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 4, 2026

No incidents reported today.

Mar 3, 2026
Campaign Manager – Large Campaign Processing Delays
Resolved - The issue affecting some large Campaign Manager sends has been mitigated.

Changes have been deployed to production to reduce the likelihood of campaigns becoming stuck, and an automated monitoring process has been implemented to detect and safely resume stalled campaigns where required.

We have not observed any new instances since the mitigation was applied and will continue to monitor performance.

If you experience any further issues, please contact us at optussd@modicagroup.com.
Mar 3, 09:05 AEST
Update - We are continuing to monitor for any further issues.
Feb 27, 11:51 AEST
Monitoring - We have identified the cause of the issue affecting some large Campaign Manager sends, where campaigns may pause during processing.

Mitigation changes have been deployed to production to reduce the likelihood of campaigns becoming stuck. We are continuing to monitor the platform closely.

If you experience any further issues, please contact us at optussd@modicagroup.com.
Feb 27, 11:49 AEST
Investigating - We are currently investigating an issue affecting some large Campaign Manager sends, where campaigns may pause during processing and not progress as expected.

A temporary workaround (pausing and resuming the campaign) is available while we investigate the root cause.

Our technical team is actively working to identify and resolve the underlying issue. We will provide further updates as our investigation progresses.

If you are experiencing related issues or require assistance, please contact us at optussd@modicagroup.com.
Feb 26, 11:07 AEST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Urgent Action Required for Optus SMS Suite: SSL Certificate Update
Completed - The scheduled maintenance has been completed.
Feb 27, 13:11 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 11:00 AEST
Scheduled - OPTUS
Urgent Action Required for Optus SMS Suite: SSL Certificate Update

On Friday, 27 February 2026, at 12:00 (midday) AEDT, a new SSL certificate will be installed for:
• sms.optus.com.au
• api.sms.optus.com.au

New Certificate Details:
The new certificate details are available now at:
https://sms.optus.com.au/docs/en/integrations/api-documentation/ssl-certificates/

Action Required:
If your application performs certificate pinning or stores SSL certificates in a custom trust store, you will need to update your configuration with the new certificate details.

Important: failure to update stored certificate information may result in the inability to send messages across API Services including two-factor authentication and Campaign Manager API services once this time passes.

Need Help?
Please contact your Client Delivery Manager or Account Manager. Alternatively call 134315 select 1 then 2 or call your dedicated 1300 number.

We apologise for the short notice provided and any inconvenience this causes. However, to avoid service disruption, this update must be treated as a priority by your technical team.

Regards,

Optus Enterprise
Feb 27, 08:30 AEST
Feb 26, 2026
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

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