All Systems Operational

Uptime over the past 90 days. View historical uptime.
Applications Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Sending Hours Operational
90 days ago
100.0 % uptime
Today
Mobile Report Operational
90 days ago
100.0 % uptime
Today
Company Admin Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
Australia Operational
Rest of the World Operational
Optus SMS Suite Service Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Optus Digital Messaging for NICE CXOne Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Optus SMS Suite: urgent required platform maintenance Sep 11, 2026 06:00-09:00 AEST

We will be carrying out urgent required maintenance for the Optus SMS Suite.
We expect brief unavailability of the web interface, with total service disruption of approximately one minute.

However, messaging API traffic will not be affected. Message submission and delivery will continue normally throughout the maintenance window.

This scheduled maintenance notice will be updated once the work has completed.

Please contact us on optussd@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,
Optus SMS Support
Posted on Sep 03, 2026 - 15:02 AEST

Sep 9, 2026

*.sms.optus.com.au SSL Certificate Renewal
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 AEST
Scheduled - We have a planned maintenance window scheduled on Wed Sep 09 between 21:00 AEST and 22:00 AEST.

During the maintenance window, we will be installing a new SSL cert for *.sms.optus.com.au
This change may affect REST, SMPP, 2FA and Campaign Manager API clients that are manually saving the SSL certificate within their trust store.

The new certificate is available before the scheduled maintenance and can be found at: https://sms.optus.com.au/docs/en/api-documentation/ssl-certificates/

Please contact us on optussd@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,
Optus SMS Support
Aug 13, 16:13 AEST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Optus SMS Suite: urgent required platform maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 09:00 AEST
Update - Maintenance window extended

Our maintenance window has been extended to 09:00 AEST. There has been no service disruption to date and messaging API traffic remains unaffected.

We still expect total service disruption of approximately one minute at the point the work completes, and will update this notice then.
Sep 2, 06:52 AEST
Update - Our maintenance work is continuing and we expect to complete within the extended window.

There has been no service disruption to date. Messaging API traffic remains unaffected.

We still expect total service disruption of approximately one minute at the point the work completes, and will update this notice then.
Sep 2, 06:20 AEST
Update - Maintenance window extended

Our maintenance window has been extended to 07:00 AEST to allow additional time to complete this work.

There has been no service disruption to date. Messaging API traffic remains unaffected.

We still expect total service disruption of approximately one minute when the work completes, and will update this notice at that point.
Sep 2, 05:17 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:00 AEST
Scheduled - We will be carrying out urgent required maintenance for the Optus SMS Suite.

We expect brief unavailability of the web interface, with total service disruption of approximately one minute.

However, messaging API traffic will not be affected. Message submission and delivery will continue normally throughout the maintenance window.

This scheduled maintenance notice will be updated once the work has completed.

Please contact us on optussd@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,
Optus SMS Support
Sep 1, 15:18 AEST

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Scheduled Maintenance – Optus SMS Suite
Completed - The scheduled maintenance has been completed.
Aug 26, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 AEST
Scheduled - On Wednesday, 26 August 2026, between 21:00 and 23:00 AEST, Optus will be performing scheduled maintenance on the Optus SMS Suite.

During this maintenance window, customers may experience a small number of brief service interruptions. If you are logged in to SMS Suite at the time, please wait a few moments before refreshing your browser and trying again.

We apologise for any inconvenience and appreciate your patience while this maintenance is completed.

Regards,
Optus Enterprise
Aug 12, 15:11 AEST
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