All Systems Operational
Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting & Polling Operational
Web2SMS Operational
Mobile Operators Operational
Australia Operational
Rest of the World Operational
Optus SMS Suite Service Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 25, 2021

No incidents reported today.

Jun 24, 2021

No incidents reported.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021
Completed - The scheduled maintenance has been completed.
Jun 21, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:00 AEST
Scheduled - Our recent migration of our Ticketing system (Jira) was unsuccessful and had to be rolled back, we have been working with the system provider (Atlassian) and have now resolved the issues.

We will be migrating our ticketing system during a 24 hour maintenance window (from 08:00 June 20th until 08:00 June 21st 2021 AEST)

None of our SMS services will be affected, this change is solely to our Ticketing System (Jira)

The 24 hour period is to allow us to enforce a change freeze on our ticketing data while the migration is actioned and then tested. We will make the ticketing system available again as soon as testing has been completed.

During the change freeze emails into support@modicagroup.com will not reach our Jira ticketing system, this ticketing queue is normally only monitored during Australian business hours and messages will be accessible throughout for our support team if needed.

All support@modicagroup.com emails received and sent during the maintenance window will be imported into the ticketing system once the change freeze window has been closed, at which point ticket numbers will be assigned for any new issues.

We will notify you of any change to the maintenance window (e.g. early completion or roll back) via this status page.

As always for any issues requiring urgent attention please phone us on +1 800 251 577

Regards,

Modica Support Team
support@modicagroup.com
Jun 15, 11:54 AEST
Jun 20, 2021
Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.