All Systems Operational
Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Mobile Operators Operational
Australia Operational
Rest of the World Operational
Optus SMS Suite Service Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022
Resolved - We have marked this incident as resolved, we have received Delivery receipts for outbound messages toward Australian Mobiles normally since 10:16 UTC (20:16 AEST, 22:16 NZST) 19-May-2022

If you have seen issues since that time please report them to support@modicagroup.com

Regards,

Optus SMS Support Team

May 24, 07:54 AEST
Update - The issue where we were seeing a small drop in Delivery Receipts (DLRs) for SMS messages appears to have been resolved at 20:16 AEST (10:16 UTC) 19-May-2022

We have seen the percentage of DLRs returned for outbound SMS to mobiles remain within normal ranges for the last 10 hours.

Note: some messages will legitimately stay in a pending state for 24 hours or more while the carrier continues to reattempt delivery to a mobile that is unreachable (e.g. a mobile that is turned off or out of reach of the mobile network)

To ensure this issue is fully resolved we will continue to monitor the percentage of DLRs returned through the Australian morning as traffic ramps up for the new day.

Please note the majority of messages did get their DLR as usual throughout this incident. Delivery of messages to mobiles has remained at normal levels throughout, the issue was a lack of DLR to confirm that delivery, there should have been no impact to mobile users who will have received their SMS messages as normal.

If you are still experiencing issues please contact support.

Regards

Optus SMS Support Team

May 20, 06:03 AEST
Monitoring - The restart has finished and we are monitoring the results.
May 19, 16:45 AEST
Identified - The issue has been identified and the engineering team will perform a reboot of the system to resolve the issue.
May 19, 16:15 AEST
Update - We are continuing to investigate this issue.
May 18, 16:15 AEST
Update - We are continuing to investigate this issue.
May 17, 16:24 AEST
Investigating - We are currently aware of some messages that have been successfully delivered to Australian Mobiles and are pending final Delivery Receipts to be returned.

This issue has been raised with the Optus support team for investigation.
We will post updates here as soon as we have more information
If you require further information, please contact our support team. Thank you for your patience.

Regards,

Optus SMS Support Team

May 17, 12:47 AEST
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
May 19, 2022
May 18, 2022
May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.