SMS PORTAL STATUS

Web2SMS not displaying some conversations

Incident Report for Optus

Resolved

We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved at 6:30 am AEST.

Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional.

Regards,

Optus SMS Support Team

Posted Aug 23, 2024 - 07:30 AEST

Investigating

We are aware of an issue with our Web2SMS service. Customers may not be able to view some text conversations in the 'New' Inbox

Please note the 'Old Inbox View' is still working normally and can be used temporarily until the current issue is resolved.

Messages are being sent and received normally the issue appears to only affect viewing in the 'New' Inbox Conversation window.

We expect this issue to be resolved within the New Zealand morning. (i.e. before 23:00 UTC)

Regards,

Optus SMS Support Team

Posted Aug 23, 2024 - 04:36 AEST

This incident affected: Applications (Web2SMS).