SMS PORTAL STATUS
Urgent Action Required for Optus SMS Suite: SSL Certificate Update
Scheduled Maintenance
Report for Optus
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
OPTUS
Urgent Action Required for Optus SMS Suite: SSL Certificate Update
On Friday, 27 February 2026, at 12:00 (midday) AEDT, a new SSL certificate will be installed for:
• sms.optus.com.au
• api.sms.optus.com.au
New Certificate Details:
The new certificate details are available now at:
https://sms.optus.com.au/docs/en/integrations/api-documentation/ssl-certificates/
Action Required:
If your application performs certificate pinning or stores SSL certificates in a custom trust store, you will need to update your configuration with the new certificate details.
Important: failure to update stored certificate information may result in the inability to send messages across API Services including two-factor authentication and Campaign Manager API services once this time passes.
Need Help?
Please contact your Client Delivery Manager or Account Manager. Alternatively call 134315 select 1 then 2 or call your dedicated 1300 number.
We apologise for the short notice provided and any inconvenience this causes. However, to avoid service disruption, this update must be treated as a priority by your technical team.
Regards,
Optus Enterprise
Urgent Action Required for Optus SMS Suite: SSL Certificate Update
On Friday, 27 February 2026, at 12:00 (midday) AEDT, a new SSL certificate will be installed for:
• sms.optus.com.au
• api.sms.optus.com.au
New Certificate Details:
The new certificate details are available now at:
https://sms.optus.com.au/docs/en/integrations/api-documentation/ssl-certificates/
Action Required:
If your application performs certificate pinning or stores SSL certificates in a custom trust store, you will need to update your configuration with the new certificate details.
Important: failure to update stored certificate information may result in the inability to send messages across API Services including two-factor authentication and Campaign Manager API services once this time passes.
Need Help?
Please contact your Client Delivery Manager or Account Manager. Alternatively call 134315 select 1 then 2 or call your dedicated 1300 number.
We apologise for the short notice provided and any inconvenience this causes. However, to avoid service disruption, this update must be treated as a priority by your technical team.
Regards,
Optus Enterprise
This scheduled maintenance affected: Applications (Campaign Manager, Mobile Studio, Mobile Gateway (API), Two Factor Authentication, Email2SMS, Subscriptions, Web2SMS, Sending Hours, Mobile Report, Company Admin) and Optus SMS Suite Service Desk, Single Sign On (SSO), Optus Digital Messaging for NICE CXOne.
