Optus SMS Web Service Degradation

Incident Report for Optus

Resolved

The issue has not reoccurred and we are now moving this incident to resolved.

If you have any further questions or are still experiencing issues, please contact us at: support@modicagroup.com

Thanks,
The Modica Support Team
Posted Apr 02, 2025 - 14:09 AEDT

Monitoring

We have deployed a fix and can see that Web2SMS is now working as expected.

We will monitor the service for any further issues.
Posted Apr 02, 2025 - 13:30 AEDT

Update

We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.
Posted Apr 02, 2025 - 13:08 AEDT

Identified

We have identified the cause and are working to prevent a reoccurrence.
Posted Apr 02, 2025 - 12:55 AEDT

Investigating

Good day, Team.

We are currently investigating an outage of the Optus SMS web service.

If you are experiencing any issues, please reach out to us at: support@modicagroup.com

Thanks,
The Modica Support team.
Posted Apr 02, 2025 - 12:37 AEDT
This incident affected: Applications (Campaign Manager, Web2SMS).