Planned Maintenance of the Optus SMS Suite Ticketing System (Jira)
Scheduled Maintenance
Report for Optus
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We will be carrying out planned maintenance to our Jira ticketing system overnight on Friday 15 July 2022.
START TIME: Friday 15 July at 17:00 AEST
END TIME: Saturday 16 July at 02:30 AEST
This work only affects the Jira ticketing system used by our Technical Support team. The Optus SMS Suite will not be affected and will continue to function as usual.
During this time, emails sent to support@modicagroup.com or OptusSD@modicagroup.com will queue to our email system. An auto-response will be sent advising of the planned maintenance and that there will be a delay before a ticket number can be generated.
Once the planned maintenance is complete, Jira ticketing will resume. All support emails received during the maintenance window will be imported into Jira, a ticket number will be generated and the standard auto-reply will be sent to you with your Modica Support ticket number.
As always, any urgent out-of-hours incidents should be submitted by email to support@modicagroup.com and escalated by phone to +64 4 498 6000. An on-call support engineer will still be able to view your emailed request via our email system.
We will notify you of any change to this maintenance window (e.g. early completion or roll back) via our Status Page. As this maintenance work will be completed in the early hours of the morning, we will not be sending an alert once it has been completed, so as not to wake people unnecessarily.
If you have any questions please reach out to support@modicagroup.com or your Service Delivery Manager.
Kind regards,
Optus SMS Suite Support Team
START TIME: Friday 15 July at 17:00 AEST
END TIME: Saturday 16 July at 02:30 AEST
This work only affects the Jira ticketing system used by our Technical Support team. The Optus SMS Suite will not be affected and will continue to function as usual.
During this time, emails sent to support@modicagroup.com or OptusSD@modicagroup.com will queue to our email system. An auto-response will be sent advising of the planned maintenance and that there will be a delay before a ticket number can be generated.
Once the planned maintenance is complete, Jira ticketing will resume. All support emails received during the maintenance window will be imported into Jira, a ticket number will be generated and the standard auto-reply will be sent to you with your Modica Support ticket number.
As always, any urgent out-of-hours incidents should be submitted by email to support@modicagroup.com and escalated by phone to +64 4 498 6000. An on-call support engineer will still be able to view your emailed request via our email system.
We will notify you of any change to this maintenance window (e.g. early completion or roll back) via our Status Page. As this maintenance work will be completed in the early hours of the morning, we will not be sending an alert once it has been completed, so as not to wake people unnecessarily.
If you have any questions please reach out to support@modicagroup.com or your Service Delivery Manager.
Kind regards,
Optus SMS Suite Support Team
This scheduled maintenance affected: Optus SMS Suite Service Desk.
