Delivery failure toward 2degrees New Zealand

Incident Report for Optus

Resolved

2degrees NZ experienced a connectivity issue between approximately 22:37 AEST and 01:28 AEST. During this time, outbound messages toward 2degrees New Zealand mobiles failed and were queued within our systems. If, after retrying for 1 hour, the last retry failed the messages then moved to a Frozen state.

As message delivery was unsuccessful, these messages must be re-sent if they are still needed.

Incident Start Time: 2024-07-21 12:37 (UTC) 2024-07-21 22:37 (AEST)
Incident End Time: 2024-07-21 15:28 (UTC) 2024-07-22 01:28 (AEST)

Regards


Optus SMS Suite Support Team
Posted Jul 21, 2024 - 22:37 AEST