Migration of our Ticketing System (Jira)
Scheduled Maintenance
Report for Optus
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Our recent migration of our Ticketing system (Jira) was unsuccessful and had to be rolled back, we have been working with the system provider (Atlassian) and have now resolved the issues.
We will be migrating our ticketing system during a 24 hour maintenance window (from 08:00 June 20th until 08:00 June 21st 2021 AEST)
None of our SMS services will be affected, this change is solely to our Ticketing System (Jira)
The 24 hour period is to allow us to enforce a change freeze on our ticketing data while the migration is actioned and then tested. We will make the ticketing system available again as soon as testing has been completed.
During the change freeze emails into support@modicagroup.com will not reach our Jira ticketing system, this ticketing queue is normally only monitored during Australian business hours and messages will be accessible throughout for our support team if needed.
All support@modicagroup.com emails received and sent during the maintenance window will be imported into the ticketing system once the change freeze window has been closed, at which point ticket numbers will be assigned for any new issues.
We will notify you of any change to the maintenance window (e.g. early completion or roll back) via this status page.
As always for any issues requiring urgent attention please phone us on +1 800 251 577
Regards,
Modica Support Team
support@modicagroup.com
We will be migrating our ticketing system during a 24 hour maintenance window (from 08:00 June 20th until 08:00 June 21st 2021 AEST)
None of our SMS services will be affected, this change is solely to our Ticketing System (Jira)
The 24 hour period is to allow us to enforce a change freeze on our ticketing data while the migration is actioned and then tested. We will make the ticketing system available again as soon as testing has been completed.
During the change freeze emails into support@modicagroup.com will not reach our Jira ticketing system, this ticketing queue is normally only monitored during Australian business hours and messages will be accessible throughout for our support team if needed.
All support@modicagroup.com emails received and sent during the maintenance window will be imported into the ticketing system once the change freeze window has been closed, at which point ticket numbers will be assigned for any new issues.
We will notify you of any change to the maintenance window (e.g. early completion or roll back) via this status page.
As always for any issues requiring urgent attention please phone us on +1 800 251 577
Regards,
Modica Support Team
support@modicagroup.com
This scheduled maintenance affected: Optus SMS Suite Service Desk.
